Orders under $50 - $8.99 Shipping & Handling.
Orders $50-$99 - $9.99 Shipping & Handling.
Orders over $100 - FREE Shipping & Handling.
Shipping & Handling fee.
Orders are shipped Monday through Friday. Major holidays like Christmas and Labor Day are not included in transit times.
USPS normally takes 2-3 transit days but may take up to 10. If your package goes missing, contact us at email@example.com or 734-344-5113. USPS Parcel Select Ground normally takes between 10-15 business days to deliver. If you are located in Alaska or Hawaii, delivery can take between 15-30 business days. If your package goes missing, please contact your local post office for assistance.
UPS 2-Day Air orders placed before noon PST will ship the same business day. Orders placed after noon will ship the following business day. UPS 2-Day Air doesn’t deliver on Saturdays or Sundays, so an order placed after noon on Thursday will arrive Monday. If you need guaranteed delivery, this is your best option.
UPS 3-Day Air orders placed before noon PST will ship the same business day. Orders placed after noon will ship the following business day. UPS 3-Day Air doesn’t deliver on Saturdays or Sundays, so an order placed after noon on Thursday will arrive Tuesday. If you need guaranteed delivery, this is your best option.
Ground shipping takes around 5 days to deliver in the US from our Monroe, MI fulfillment center. It can be USPS, UPS, or FedEx at our discretion. Ground doesn’t guarantee any specific delivery time and it can take up to 10 days. Find a list of transit times below. Certain areas of your state may be more easily accessible, so you’ll see it more than once.
US based ONLY, no international shipping.
Damaged Orders or Missing Items: We can issue a refund or replace your missing, incorrect, or damaged items within 7days of purchase. Please check your order as soon as possible. If anything is missing or incorrect, call 734-344-5113 or email firstname.lastname@example.org. Please include your order number and a list of the items.
If your order is damaged, please take photos of the items, box, and labels then email it to us. If you choose a replacement, we’ll ship it to the original shipping address. If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.
Order Cancellations: We allow cancellations up to one hour after the order is placed. First, log into your Bubble Lab account. Then, click My Orders - you’ll see options to reorder or cancel. The cancel option is only available if it’s within the hour time limit.
Bulk or Large Orders: If you need a size larger than we offer on the website, email email@example.com.
Returns: Eligible items must be unused and in saleable condition. That includes packaging, molds, books, stamps, toys, scales, tools, etc. Because we guarantee the safety and purity of our material, we can’t accept returns on any consumables including sodium and potassium hydroxide, essential oils, fragrance oils, colorants, soap bases, herbs, fixed oils, waxes, liquids, powders, or butters.
If you want to return an item, please call us at 734-344-5113 or email us at firstname.lastname@example.org within 7 days for a resolution or a Return Merchandise Authorization (RMA). We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.
All refunds for the product price are applied to the original method of payment. Original and return shipping costs, associated fees, duties, and taxes will not be refunded. We recommended insuring the return and getting the tracking information.
Please allow us 10 business days to process returns.
Out of Stock Items: While we strive to keep all of our products in stock, they do run out occasionally. If an item goes out of stock while your order is in the fulfillment center, we’ll back order it and ship everything else. We’ll email you to let you know. If you want the back-order item removed or if you want to swap it for something else, email email@example.com.
Payment Methods: We accept Visa, Mastercard, American Express, Discover, and PayPal. We do not accept personal checks or money orders. We will be adding Affirm as a payment option soon. If your card is declined, it’s likely an incorrect address or security code. We take our customer's security very seriously, so we need the exact billing address and security codes for all of our credit card transactions. You can call us at 734-344-5113 to help with payment. We don’t recommend emailing credit card information.
The Bubble Lab Soap Co Fulfillment Hours: Our fulfillment center is located in Monroe, MI. We ship orders from 9:30 a.m. to 4 p.m. PST, Monday-Friday. We don’t ship on the weekends or during holidays. Our fulfillment center is not open to walk-in shoppers.
Handmade Soap Process and Ingredients
*What's in your handmade soap? We use only the finest, ethically sourced oils, butter, and additives in our products. We do use Sweet Almond Oil in almost all of our products, so we do not recommend using our products if you have severe nut allergies. You can check out our Blog Page to see a complete list of every ingredient we use and what they do for your skin!
*Do you test on animals? Absolutely NOT! We even make sure that our suppliers follow the same moral and ethical standards as the Bubble Lab.
*Are The Bubble Lab Soaps "cruelty free"? We do not use animal products that result in the death of that animal for the primary use in making our product. All our soaps are vegetable oil based, we do not use Lard or Tallow in any of our products either.
*Do you use any animal products in your soaps? Yes, we do. We use goat's milk in some bar soaps and milk baths. All other soaps are vegetable based and contain no animal products.
*What are "superfatted" soaps and are yours superfatted?Superfatting is defined as a practice that involves adding an excess of oils/fats to the soap batch beyond those calculated to completely saponify with the lye. As in adding an extra amount of oil to your soap recipe but keeping the lye amount the same, or using the same amount of oil and less lye. All of our recipes are superfatted at 5%.
*Where do you get all of your product recipes? Glad you asked! The soap chemists at The Bubble Lab spent months researching and going through many trial and error batches of soaps and other products so that we could create a wide array of products to fit the needs of every skin type. Besides our Vicious Kiss Lip Gloss's, each recipe was created by and belongs only to The Bubble Lab Soap Co.
Allergies and Sensitivities to Soap and Fragrance
*I'm allergic to fragrance. Do you have any soap for me? Why yes, we do! We recommend using our Unscented Castile or Unscented Bastille Soaps, or you can request to customize one of our Double or Triple Butter Bar loaves. You can have the loaves made unscented and you can customize up to 3 colors. Custom Double Butter Loaves start at $80 and Triple Butter Loaves start at $90, limit 10 loaves per order. Loaves take 4-7 business days to make and ship, standard shipping rates apply. Loaves come precut into 10 one-inch bars, and we suggest letting your bars cure for at least 4 weeks before use. You can check out our Blog Page to learn more about the curing process!
*I have sensitive skin - Will I be able to use your soap? Absolutely! We have several options made specifically for sensitive skin! All products have their ingredients listed to make it easier for you to see if they contain ingredients you may be sensitive to.
Soap Bar Size, Use and Storage
*What's the size of your soap? The size of soaps varies, but each one is cut at 1 inch wide. Weight also varies, but each product has the weight listed.
*How long does a bar of your soap typically last? Most of our customers say a bar of our soap lasts them between 3-4 weeks. This is based on normal use. If you're lathering up six different times because you're enjoying the scent and experience, obviously a bar isn't going to last that long! As the saying goes - your mileage may vary.
*What should I do to make my soap last longer? Let your soap dry out between uses, by putting your soap on some kind of a soap dish that allows air to circulate around the bar. A 'proper' soap dish will either raise the bar up for air to circulate from beneath, or contain air holes for drainage of water below the soap. If you store your soap in the little alcove built into most shower stalls and tub surrounds, the shower spray will continually soak your soap. You will literally see your soap's glycerin, and your money, go down the drain. You can also use a sisal bag or netted sponge to further extend the soap's lather. Our handmade natural soaps will last longer if you take care of them!
*How long does your Soap stay Fresh? Our soaps usually stay 'good' for years. In fact, the older a soap gets, the longer it will last when you finally combine it with water in your shower. However, time does affect the intensity of a soap's fragrance. For best fragrance, we recommend that you enjoy your soaps within six months of purchase. But we have had customers tell us about soap forgotten for years in their linen drawer that they are able to identify by scent years later!
*What is the "white powder" on top of some of your bars? While this is very rare for our bars, but occasionally you may see some "white stuff" on top of our soaps. This is called soda ash and is a harmless substance that forms when air reaches a batch of soap in its first 24 hours of life. You are most likely to see it on our peppermint soaps, and on batches made using 12" silicone molds (because the tops are exposed during saponification. It will rinse off the first time you use the soap.
*Can I use your soap to wash my hair? While almost all of our soap bars can be used on your hair, we recommend using our Shampoo Bar because we specially formulated to be perfect for your lovely locks! Best part, there's no empty plastic bottles to throw away when your bar is all gone!
Ordering Our Products
*Can I Order by Phone? Yes, you can! Just call us M - F 9 am - 6 pm, Saturday 9 am - 8 pm, or Sunday 10 am - 6 pm at 734-344-5113 and one of our associates will be happy to help!
*Can I Order by Mail or Fax? Sorry but no, we do not take personal checks, so this option is not available.
*What are your business hours? Monday - Friday 9 am - 6 pm
Saturday 9 am - 8 pm
Sunday 10 am - 6 pm
*What kind of Credit Cards can I use? We accept all major credit cards.
*Can I pay COD? Unfortunately, this is not an option we offer.
*Do you take PayPal? Yes! We are huge supporters of PayPal and the protection it offers us and our customers!
*Do you accept checks? Unfortunately, we are not accepting personal checks at this time.
*Do I need to create an account to buy from your store? While you don't NEED to create account, we certainly recommend it. It helps you keep track of orders, maintain a Wishlist, and is helpful if we need to pull up an order for you. If you want to join in any of our Blog Page contests you will need to create an account.
Shipping, Return Policies and Product Guarantee
How is my order shipped? We generally ship all orders by US Postal Service Priority Mail. You may select UPS options, but the 'Free Shipping' special on US Postal Service shipping does not apply. Other options are available upon request. Just email firstname.lastname@example.org for rates.
When will my order be shipped? Most orders ship within 2-5 business days, excluding custom loaves which usually ship within 4-7 business days.
Will you ship to International Locations? Currently we only ship to US based states.
My order was damaged in shipping. What should I do? Please contact us immediately to let us know what happened, and we'll arrange for you to return the damaged item(s) to us. We will replace the item(s) free of charge excluding return shipping. If damaged during shipping, please email us photos of the damaged box/items at email@example.com.
How do I file a claim if my order arrives damaged?If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If there's no visible damage on the outside of the box, but when you open it, the contents are damaged, please notify us within 48 hours of receipt of order to place a claim. The shipping carrier who delivered your package might need to come to your home to inspect the damaged order, so please keep all boxes, packaging materials, and product intact if you want to process a claim.
What is your return policy? Please contact us for return authorization before you pack the item for shipment. If we've made a mistake in what we shipped to you, the cost of shipping the incorrect items back to us is our cost. Shipping costs are non refundable, as are customized product and gift wrapped products. Examples of customized products are custom cut products (soap favors as an example), custom scented lotions and salves in fragrances you selected, custom wrapped or seasonally wrapped soap, samplers or gift set orders. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made.
I received your soap as a gift. Can I exchange it? We want you to be 100% satisfied, so yes, you can. Return your items unopened, un-used and in re-sellable condition within three days from when you received your purchase and we will exchange it for another item of your choice less shipping costs. Contact us for return authorization before you pack up the item(s), and we'll guide you from there.
Do you guarantee your products? We want you to be 100% satisfied with our soap. If for any reason, you are not satisfied, let us know. We'll do our best to make it right for you. Please keep in mind the nature of natural, personal care products, and understand that we cannot accept for exchange items that you have opened, handled, cut or used. We do not accept the return of products because a customer doesn't care for the scent of the product they ordered, and this includes our unscented soaps that have the natural odor of the vegetable oils from which they are made. Shipping costs are always non-refundable.
Wholesale, Fundraising and Office Parties
Do you sell your soap wholesale to other stores? While this is not an option now, we are working hard to expand to provide this service.
Can our Non-Profit group use your soap as a fundraiser?
Absolutely! Just email us at firstname.lastname@example.org ATTN Non-Profit Dept and one of our associates will reach out shortly to discuss your options!
Can a non-Business Owner sell your soaps? No, we are not a wholesale supplier and we do not currently offer private label products for resale. This may change in the future.
Customer Reward Points
How do I earn points? This is very easy. First you must register as a retail customer, because this is what allows your points to accumulate. Then just shop! For every ten dollars you spend, you earn a point or dollar back. Couldn't be any easier. Points accumulate on all items available in our online store but not on shipping or tax. Another opportunity for earning points is to refer a friend or family member to us. If they place an order, you will be awarded 10% off your next order and they receive 10% off their first order for your referral.
How many points can I earn? You can earn as many as you want! Just keep shopping and placing orders at our website and those points will add up. 1 point for each $10 you spend.
How do I redeem my points?
When you are checking out, simply choose the "Rewards" payment option and enter the number of points you wish to use. Please note that points can only be applied to cart contents - not shipping or tax. Your redemption rate is one point per ten dollars you spend. You can save them up and use them for something special or use them as they accumulate.
What value do my points have? 1-point equals one dollar ($1.00). That means for every $10 you spend, you'll end up with $1.00 off your next, or any following order! That's $10.00 for every $100 you spend. So, start shopping and let the savings begin! Please note that you will not see your points until your order has been processed and shipped.
Why don't I see my points on the order I just placed?
To prevent fraud, no points are rewarded until the order is completed. This gives us time to verify that the payment is received, and all information is legit. Once the order is complete, your points will be rewarded. Simply login to your retail customer account to see your current point total.
Can I use my points on phone or email orders?
Unfortunately, no. Our Rewards Points Program is for online retail orders only. The higher costs of administrative paperwork when we process phone and mail orders, as well as the higher percentage we have to pay to process credit cards via phone (as compared to you placing your own order online), prevents us from giving a points discount on phone and mail orders. If you order online, you can accumulate points on all your orders, all the time!
I don't see my question answered here?
We've made an attempt to answer all questions, but if you have a question that's not been answered, please use our contact form and we'll get right back to you with the answer. If it's something that we think others might benefit from, we'll add it to this page.